Who We Are
899ok operates the online casino and sports betting platform at 899-ok.lat. When you create an account, make a deposit, or simply browse the site, you share certain personal data with us. This policy tells you exactly what happens to that data.
We designed 899ok with Bangladesh players in mind. Deposits work through bKash, Nagad, Rocket, Upay, and Bank Transfer. All financial transactions and account data are handled with the same care as a formal financial service.
Data We Collect
We collect only the data we genuinely need. The table below shows each category, what it includes, and when we collect it.
| Category | Examples | When collected |
|---|---|---|
| Identity | Full name, date of birth, NID / Passport / Driving Licence number | During KYC verification, before first withdrawal |
| Contact | Mobile number, email address | At registration |
| Financial | bKash / Nagad / Rocket number, Bank account reference, transaction IDs | When you deposit or withdraw |
| Gameplay | Bet history, game sessions, win/loss records, bonus usage | Continuously while you play |
| Device & Network | IP address, device type, browser version, OS version | On every visit (logged automatically) |
| Communications | Live chat transcripts, support tickets | When you contact our 24/7 support team |
We do not collect your bKash PIN, Nagad PIN, or any payment password. We only receive the transaction reference number and amount that your payment app generates after a successful transfer.
Why We Collect It
Every piece of data has a specific purpose. We do not collect data "just in case."
- Running your account: your name, mobile number, and password let you log in and play.
- Processing payments: deposit and withdrawal records ensure your money moves to the right wallet within 1 minute for deposits and around 24 minutes for withdrawals.
- Identity verification (KYC): required by our compliance framework before your first withdrawal. Accepted documents are National ID Card, Passport, or Driving Licence. Review takes up to 6 hours.
- Bonus management: gameplay data lets us calculate your 899ok welcome bonus eligibility, daily cashback (1.1%), and VIP tier progress.
- Security and fraud prevention: device and IP data help us catch suspicious login attempts and protect your account.
- Customer support: chat logs let our agents follow up accurately if your issue spans multiple conversations.
- Legal obligations: certain records must be kept under applicable regulations.
Sharing Your Data
899ok does not sell your personal data. We share it only where necessary to operate the platform, and only with parties that have agreed to keep it confidential.
Game providers
To load a game session, we pass a temporary player token to the relevant provider — Ezugi, Playtech, PG Soft, KA Gaming, or Sexy Gaming. They receive your session ID and bet amounts; they do not receive your name, mobile number, or payment details.
Payment processors
When you deposit or withdraw via bKash, Nagad, Rocket, Upay, or Bank Transfer, the processor receives the transaction amount and a reference ID. They process only what they need to route the money correctly.
Compliance and legal
If a lawful authority issues a valid request for account data, we comply. We do not voluntarily hand data to third parties for marketing or advertising purposes.
Cookies and Tracking
We use cookies to keep your session active and to understand how players navigate the site. We do not use advertising tracking pixels or cross-site behavioural profiling.
Types of cookies we set
- Session cookies: keep you logged in during your visit. Deleted when you close the browser.
- Preference cookies: remember your language and display settings. Stored for 30 days.
- Analytics cookies: count page visits and measure load times so we can improve site performance. Data is aggregated and not linked to individual accounts.
You can disable non-essential cookies in your browser settings. Disabling session cookies will prevent you from staying logged in to 899ok.
How 899ok Keeps Your Data Secure
All data in transit between your device and 899ok servers is encrypted using TLS. Stored data is encrypted at rest. Access to player records is restricted to staff who need it to do their job.
Passwords are hashed before storage — our staff cannot read your password, only reset it. If you suspect unauthorised access to your account, contact our 24/7 live chat immediately and we will lock the account while we investigate.
Use a unique password for your 899ok account. We will never ask for your password, bKash PIN, or Nagad PIN in a chat or email. Any message doing so is not from us.
How Long We Store It
We keep your data for as long as your account is active, plus a mandatory period after closure for regulatory compliance.
| Data type | Retention period |
|---|---|
| Account & KYC records | 5 years after account closure |
| Transaction records | 5 years after the transaction date |
| Gameplay logs | 2 years after the session date |
| Support chat logs | 1 year after the conversation closes |
| Cookie / analytics data | 90 days (aggregated only) |
Your Rights as a Player
You have several rights over the personal data 899ok holds about you.
- Access: ask us what data we hold on your account.
- Correction: tell us if any detail is wrong (name spelling, mobile number) and we will fix it after re-verification.
- Deletion: request account closure and deletion of your data, subject to our mandatory retention periods above.
- Portability: request a copy of your transaction and gameplay history in a standard format.
- Restriction: ask us to stop processing your data for a specific purpose while a dispute is unresolved.
- Objection: opt out of analytical processing that is not essential to running your account.
To exercise any of these rights, reach our 24/7 live chat. We will verify your identity before making any changes.
Players Under 18
899ok is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover that a player is underage, we close the account immediately and delete the data. If you believe a minor has registered, please alert our live chat team right away.
Updates to This Policy
We review this privacy policy at least once a year and whenever a material change occurs — such as adding a new payment method or game provider. The "last updated" date at the top of this page always reflects the most recent revision. We will notify registered players of significant changes via their registered mobile number or email.
Get in Touch
If you have a question about this policy or want to exercise one of your rights, the fastest route is our 24/7 live chat available directly on 899ok. Our support team can handle most data requests in one conversation. For formal written requests, use the in-platform messaging system and mark your message "Privacy Request."
We aim to acknowledge all privacy requests within 48 hours and resolve them within 14 days. Complex cases — such as full data exports — may take up to 30 days; we will keep you updated throughout.